WADA POWER Three-Phase Inverter 15KW

Shipping Policy

Shipping is free within Italy, while for other European countries, shipping costs vary depending on the country. In Italy, delivery takes 2-5 business days. For other European countries, the delivery time is 3-7 business days. Please note that it typically takes 1 to 3 business days to process your order before shipping. If you have any questions, you can contact us via email at support@wadapower.com, consult the online customer service on the website, or call the phone number listed on the site for more information.

Refund Policy

We have a 30-day return policy, which means you have 30 days from the day you receive your item to request a return.

Returns are free within 30 days; after 30 days, the customer is responsible for the return shipping costs. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To initiate a return, you can contact us at support@wadapower.com or consult the live customer support team on the website. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send the package. Items returned without first requesting a return will not be accepted.

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be processed automatically to the original payment method within 10 business days. If you do not receive your refund within 15 business days after confirmation of approval, please contact us via email at support@wadapower.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.

Exchanges

The quickest way to ensure you get the item you want is to return the item you currently have and, once the return is accepted, place a separate order for the new item.

If you have any questions, you can contact us via email at support@wadapower.com, or consult our online customer service team on the site, we are always available.